The Wish.co.uk Manifesto
Wish.co.uk just wants to show you a good time.
Not in the way harlots from the cinema of the 1950s wanted to show you a good time, but we aim to make shopping with us as much fun as the experiences we sell.
That means lower prices, guaranteed security, VIP customer service, life-changing experiences and a commitment to doing our bit for the environment.
The Wish.co.uk Manifesto
Manifestos aren't just for communists, daddio. Here's our five point commitment to our customers.
#1. Our Prices Are Unbeatable
Our aim is simple: we want to offer the best experiences at the lowest prices.
We check what our main competitors charge every single day. That means we can guarantee that our prices are the lowest available anywhere.
If we've overlooked a better deal elsewhere, just let us know what you bought from us and where you saw it cheaper. We'll promptly refund the difference
We offer free delivery on everything we sell. We also loathe credit card fees or other sneaky hidden costs (if you are ever asked for additional fees by a Wish.co.uk supplier - we want to hear about it ASAP).
#2. 100% Safe & Secure
We take the security of your personal information as seriously as if they were our own.
Our credit card payments are processed securely via SagePay, one of the UK's largest credit card processing companies. Nobody outside of SagePay ever sees your credit card details (not even the Wish.co.uk team).
During our order process, your personal details (like your address) are encrypted using an SSL certificate. SSL is the same technology banks use to secure online banking services. We work with the nice people at RapidSSL (you'll see a small padlock icon in your web browser during checkout - this shows our site is secure).
We'll never sell, rent or otherwise misuse your personal details. Period. Nor do we have tricksy, confusing privacy questions to try to trip you up.
Our privacy policy explains all.
#3. VIP Customer Service
We take pride in looking after our customers. It sounds cliché - but we see every customer as a VIP.
That's because we're a small business in a crowded sector. We see awesome customer service as the #1 reason for you to keep coming back.
Wish.co.uk might be small, but we’re scrappers. We want to take on all those big boys and show them that you don’t need big fists in this darn-fooling world. Just a big heart. And access to broadband.
We don't have problems very often. But when we do, we do everything we can to make things right immediately. No exceptions.
Got questions? Call us on 020 8275 5256, ask us on our online 'live chat' feature or email us.
#4. Only The Best Suppliers
We want every product we sell to be the best available. We only work with trusted providers who will constantly delight our customers.
(If any Wish.co.uk product fails to delight, we want to hear about it. We respond to every email).
That's why on any given Friday afternoon, we might be driving up to Droitwich to discuss the best way to kill a zombie. Or heading to Silverstone to test drive a new Caterham driving experience.
It's a tough job, but somebody's gotta do it.
#5 We've Gone Green
We carbon offset for every product we sell. That means that, for every gram of carbon released on one of our experiences, we offset four grams via our friends at the charity Cool Earth.
Contact us
We love to hear from our customers. If you have feedback on Wish.co.uk, media enquiries, corporate stuff or supplier shenanigans, you'll need this contact page. We answer every single email we receive - that's a promise
Phone: 020 8275 5256
Online live chat: Look bottom right & you'll see a tab marked "Need help? Chat with us now!"
Email: Via our contact form, please
Post: Wish.co.uk, Kingmaker House, 15 Station Road, New Barnet, Hertfordshire, EN5 1NZ.
Our Team
Want to know who's who in the wonderful world of Wish.co.uk? Meet the team.
Press Enquiries
Got PR or media questions? We'd love to help. Please see our press page.
Boring Corporate Stuff
The company behind Wish.co.uk is called WishCoUk Ltd.
WishCoUk Ltd is registered in England & Wales, with company number 7613394 and Registered Office of 27 Mortimer Street, London W1T 3BL. The company is also registered with the ICO under the Data Protection Act (Registration #Z2747200).