Delivery
Q: How Long Will It Take For My Voucher to Arrive?
We offer an unprecedented 2 delivery options for our vouchers.
#1. First Class Royal Mail (Free!) 1 - 5 working days:
- Orders placed before 3pm (Mon - Fri) will be dispatched that very same day.
- Orders placed after 3pm (Mon - Fri) will be dispatched the following working day.
- Orders placed after 3pm on Friday, or over the weekend or on Bank Holidays (such as Whitsun), will be dispatched the next working day.
#2. Signed for Next Day Courier Delivery (£7.50):
- Orders placed before 3pm, Mon - Thurs, will be delivered the following day before 5.30pm.
- Orders placed before 3pm on Friday will be delivered on Monday before 5.30pm.
- Orders placed after 3pm on Friday will be delivered on Tuesday before 5.30pm.
- This delivery type will require a signature.
- This delivery type is not available over weekends and Bank Holidays.
- Delivery times for tangible items (eg: food, wine, hampers, gadgets and that sort of stuff) vary from product to product to product. Have a look at the thing you ordered on our wonderful website to see specific delivery instructions and cut-off times.
Q: Do You Offer Special Delivery?
We offer a courier service through the fine men and women at Parcelforce for our gift experience vouchers. But does it cost money, you ask? Yes it does! The service costs £7.50 per order.
- Orders placed before 3pm, Mon - Thurs, will be delivered the following day before 5.30pm.
- Orders placed before 3pm on Friday will be delivered on Monday before 5.30pm.
- Orders placed after 3pm on Friday will be delivered on Tuesday before 5.30pm.
- This very special delivery type will require the signature of a human.
- Special delivery is not available over weekends and Bank Holidays.
Q: Can I Send My Gift Abroad?
Fair enough, shouldn't be a problem, we'll send them wherever. Depends where they are and if the country they're in has a postal service to know when they'll get them.
But you can't use our super special next day courier service abroad. That's only for United Kingdomers.
All of this doesn't apply to tangible products (wine, books and hampers etc) which can only be sent to addresses in or on the UK mainland. These precious lovelies are provided externally by a whole host of different suppliers using a baffling variety of courier services, so we can't deliver these items abroad.
Q: Can You Deliver to Ireland?
By First Class Royal Mail, absolutely no problem whatsoever. We would be delighted to do that. More than delighted. It would be another life goal reached. But our next day courier service does not deliver to Ireland and for that we are eternally shamed.
Also our tangible items range (such as wine, books and hampers) are sent out via various via external couriers and so we can't send those things to Ireland either. But that's OK, they already have those things in Ireland. Too many in fact. It's a bit of a problem.
Q: How Long Will I Have to Wait for My Non-Voucher Gift To Arrive?
Short answer: it depends. Slightly longer answer: delivery times for tangible items (eg: food, wine, hampers, gadgets) vary depending on what it is.
Have a look at the product details page on our site carefully and all the delivery gumpf should be there.
Q: Will I Get Anything With My Voucher?
As well as your voucher, which will be sent in plain packaging (just in case you upstairs neighbour does that thing where he sets fire to vouchers) you will also get...
- An individually produced and personalised voucher.
- A sheet bearing all the information you need for your booking and your experience.
- A delightful presentation pack for your voucher.
The voucher packaging is designed to be completely anonymous, so you won't give away the surprise if the recipient lives with you. 'Oh look', you'll bellow unconvincingly, 'there's no mail of any interest at all. Just this bill from the vets. How disappointing'.
But really you'll have their big surprise right there in your hand. There will just be your address on the outside, plus our return address without our name on it, because we like surprises even more than free advertising.
For an extra £6.50 at the point of purchase, you can upgrade to a presentation tin. This not only comes with an attractive and practical key ring but also a lanyard to display the voucher.
Q: Will My Gift Fit Through My Weird Letterbox?
Single gift experience vouchers are about DVD sized. Not like a full box set of I Claudius, but certainly the size of Jaws IV: The Revenge. That will fit through normal, Vatican-sanctioned letterboxes.
If you ordered a whole shed load of gift experience vouchers that ain't going to slip through your letterbox. So if it's a great big thing, ask Harriet, or someone similar, to wait in for it and open the door when they knock. If Harriet has Tai-Bo that day, we'll leave a delivery note with further instructions.
All our tangible things (eg, food, wine, hampers, gadgets) are sent to you by someone else. These things will go their own way delivery wise, so have a look at the product page on the site and carefully glance at the delivery instructions. Most of these things will be too big for your letterbox and will probably have to be signed for.
Q: Help! My Billing Address and Delivery Address Are Different...
We'll take our lead from you and whatever you put in 'delivery details' bit when you ordered.
If your billing address is different, thank you for being awkward, we appreciate your individuality but this will not affect the delivery of your order. Your billing address is simply where your credit/debit card is registered to and where your bills are sent.
Q: What is a Billing Address?
The billing address is where your credit/debit card you're using to pay with is registered.
Your gift won't be sent to your billing address. It will be sent to the delivery address you entered. If they are the same place, you've got nothing to worry about.