Extensions for Your Voucher
Q: My Voucher's About to Run Out. Can I Extend It?
If your voucher is getting near to its expiry date, we'd be delighted, absolutely delighted to extend it for our standard admin fee of £20. If the price of your experience has gone up, you'll have to pay the difference, plus the admin fee. Then you'll get an additional 10 human months to use your voucher.
If you wish to extend your voucher, please call 020 8275 5256. Make sure you've got your voucher knocking about when you do this.
When your voucher has been extended, you'll get an email with an attachment to your unique extension letter. Please print this letter and keep it safe as proof of your voucher's new validity.
Please note, your voucher is only extendable if it's still within the expiry date.
Q: My Voucher Has Already Expired, Can I Extend It?
Unfortunately when a voucher expires we are unable to extend it. It's all laid out in our Terms and Conditions, which are accepted at point of purchase, that states vouchers can only be extended prior to their expiry date
The expiry date is right there on the voucher so you know the validity period even if you aren't the original purchaser.
Q: What's The Cost to Extend My Voucher?
There is a standard administration fee of £20 to extend vouchers. Then you'll get an additional 10 months to use it. If the experience you are extending has increased in price, you'll have to pay the difference, plus the twenty quid fee.
For all you voucher extending needs, please call 020 8275 5256.
Q: How Long Is The Validity Period Of My Voucher?
Most vouchers are valid for 10 whole months, unless we told you something different when you bought it at the time of purchase.
Vouchers can be extended for an administration fee of £20 as long as you do it before the voucher expires.
If your voucher is still valid and you would like to extend it, please call 020 8275 5256.
Q: When I Extend My Voucher, Will I Get a Brand New One?
Nope, an email will ping into your box with a confirmation letter attached. Print this beauty and keep with your voucher as proof of its new validity. You'll need to show both, voucher and letter, to the supplier of your experience.
Q: I Have Lost/Misplaced My Extension Letter
We'll arrange to get a new one to you. Please call us on 020 8275 5256 with your voucher reference and we will arrange a copy of your letter to be dispatched by Royal Mail First Class post like the class act we are.
Q: Your Website Says My Gift Is No Longer Available?
If you get a message saying the product is no longer available, it just means your voucher was bought on special offer with certain restrictions, one being that it couldn't be extended past the expiry date.
But you can exchange your voucher to an alternative experience via the activation website. Read about how to do so here.
When you have done the exchanging, you'll be emailed a brand new voucher with a brand new expiry date, usually valid for another brand new 10 months unless it isn't. If it isn't, we'll tell you.