How to Order
Q: How Do I Place An Order?
You've come to our website and have seen what you want. We like your style. Now, simply complete the following easy steps:
- Click 'Add to Basket'
- You'll see your shopping basket - click 'Checkout Now'
- Enter your billing & delivery details
- Add your personalised message
- Choose 'free delivery' or 'next day delivery' (£7.50)
- Pay and confirm your order.
You will receive an order confirmation by email with your order number. If you order before 3pm, your order will be dispatched the same day by your chosen delivery method. Now that's what I call service.
Hate computers? I don't blame you. If you would prefer to place your order by phone, please call us on 020 8275 5256.
Q: How Can I Pay?
You can pay by PayPal or any Visa or Mastercard credit/debit card - even ones with puppies on them. (Not to get all Jerry Seinfeld, but who does that, really?)
Sorry, we can't accept American Express or Google Checkout at the moment. We've got a rumble going on with those guys. In the car park, after work.
Q: How Can I Use My Discount Code?
When you click ADD TO BASKET, you are taken to a page titled Shopping Basket. Underneath the delivery information is a grey box where you can select 'yes' to the 'gift vouchers' question.
Make sure you click 'Apply Code' or the discount won't kick in. You will see the discounted amount in red on your total. Only one discount can be applied per order.
Q: Help! I'm Stuck...
If you are experiencing difficulties placing your order on our site we'll do it over the phone.
Please call our Customer Services department on 020 8275 5256 and a member of our team (hopefully Diego, he's terrific) will be happy to put your order through.
Q: Are My Personal Details Safe?
When you place an order, your payment details are entered directly onto our secure servers provided by the good folks and robots at SagePay. Wish.co.uk doesn't even see them let alone store your credit card details at any stage so you have 100% peace of mind. If we did, we'd be in Rio by now.
All your personal data is kept super-safe at Wish.co.uk. Our checkout process is encrypted with industry standard SSL encryption - the very same process used to keep online banking secure.
If you asked to join our newsletter, details of how to opt-out of our mailing list are detailed in every newsletter. We will never disclose your personal details to a third party under any circumstances.
Q: Can I Personalise My Voucher?
Oh my goodness, yes you can and how!
When you checkout, you will be given the option to enter a real message. This can include your recipient's name, any personal message such as 'Happy Birthday', 'Congratulations', 'Sorry about the shark attack' or 'You're Fired' and details of who the gift is from.
This message will be printed on the voucher itself. Alternatively, if you leave the message blank, 'Have a fantastic experience!' will automatically be printed. Which is almost better in a way.
Q: Can I Pick Start Date for the Voucher?
We do not offer the facility to post-date vouchers. Your brand new shiny voucher, will automatically be valid for 10 months from the date of purchase.
If you're purchasing a voucher on special offer, it might have a set expiry date. To find out if this applies to you, please look in 'Notes' section of the product page on the website.
Q: Do I Need to Pick a Location or Date When I Buy?
Not a bit of it. When you buy an experience voucher, you don't need to specify the location or date you wish to attend. We wouldn't do that to you. I mean, look at your little face. This decision will be left to the recipient once they've got the voucher.
Q: I don't have an email address (even though we are in the second decade of the 21st Century)
That's quite odd, but fair enough. If you don't have email, you can still place your order. When you reach the field asking for an email address, simply write none@Wish.co.uk. Then you can carry on to the payment page.
Please make a note of your order confirmation reference when you have completed your purchase, as you will not receive an order confirmation email.
Q: What Will I Get With My Voucher?
I'm glad you asked. Your gift experience voucher it will be sent out in plain, dignified packaging by your chosen delivery method. You'll get;
- An individually personalised voucher.
- An information sheet with details of how to activate your experience voucher.
- A presentation pack for the voucher.
Don't panic if you're buying the experience for someone you live with. The voucher comes in highly discreet packaging, just like those 'art' magazines your dad gets. It will just have your address (to help the postman) and our return address on the packaging (but without mentioning our name).
Splash out £6.50 extra at checkout, and you can get upgraded. Then you'll get our special presentation tin plus a key ring, and a lanyard for the recipient to display their voucher with pride.
Q: Can I Order By Phone?
Why the heckings not! Make a note of the product code(s) of the gift you are interested in and call the customer services department on 020 8275 5256.