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Privacy Policy

Whether you're booking at driving experience, flying lesson or a spa day,, everything is covered by our privacy policy...

PRIVACY POLICY

1. INTRODUCTION TO PRIVACY POLICY

We are committed to protecting and respecting your privacy. This Privacy Policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we, as data controller of your personal data that you provide to us, will treat it.

2. INFORMATION WE MAY COLLECT FROM YOU, WHY WE NEED IT AND HOW WE USE IT

2.1 What data we collect when you register/order with us:

2.1.1 When you register or order with us, we need to know your name, address, email address, recipient name and delivery address. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. We may also need you to answer questions required by our Suppliers who will be providing the experience or activity.

2.1.2 If you submit comments on our Site or contact us for any reason we may store these communications for up to two years, unless we are required, for legal reasons or under exceptional circumstances, to retain this information for an extended period.

2.1.3 When you pay for a Voucher we will direct you to make payment through a third party site. We currently use the following third party payment provider(s): Buyagift in association with Sagepay.

2.2 Why we need this data:

2.2.1 We will need this data to process and fulfil your order and to notify you of the status of your order. We may also need to provide the Supplier with specific information about you in order to book your experience (e.g. how much horse riding experience you have if you have booked for a horse riding experience). We will also need to email you answers to any online booking questions submitted and responses to booking date requests. We will need your telephone number so that we can contact you if there are any last-minute changes to your experience.

2.3 How we use this data:

2.3.1 We use information held about you in the following ways:

(a) To ensure that content from our site is presented in the most effective manner for you and for your computer.

(b) To provide you with information about experiences or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

(c) To carry out our obligations arising from any contracts entered into between you and us.

(d) To allow you to participate in interactive features of our service, when you choose to do so.

(e) To notify you about changes to our service.

(f) We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our customers (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

(g) From time to time we may email you news, updates and sales offers which you can easily opt out of receiving by clicking "unsubscribe" in the relevant email. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or email.

(h) When you make a payment, the third party site processing the payment will provide us with, and we will then store, the date on which you made the payment, along with a generic number (your "Order ID Number"). We will store your name, email and home address but your payment details (e.g. credit card details) will be stored by the third party payment provider handling the transaction.

(i) When you make a payment, we need your Order ID Number so that we can process your order. We are not responsible for any third party payment provider handling your transaction and you should refer to the third party payment provider's privacy policy to see how they use your data.

(j) We will pass your name and email address to a third-party, called eKomi, to gather reviews of Wish.co.uk or the product(s) you order. The third-party will not share your name, email address or phone number, and will not contact you for any other reason.

2.4 We will store the above data for up to two years, unless we are required, for legal reasons and under exceptional circumstances, to retain this information for an extended period.

3. COOKIES

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. Cookies help us to improve our Site and are essential for our Site to operate. For more information about cookies, please visit aboutcookies.org.

4. WHERE WE STORE YOUR PERSONAL DATA

4.1 All information you provide to us is stored on our secure servers. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data described at Clause 2 of the Privacy Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

4.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data by using industry standard SSL encryption wherever possible, we cannot guarantee the security of your data transmitted to or from our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4.3 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5. DISCLOSURE OF YOUR INFORMATION

5.1 In the event that Wishcouk Limited becomes part of a group of companies, we may disclose your data to any member of such group, which means any subsidiaries of Wishcouk, or its ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

5.2 We may disclose your personal information to third parties:

5.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

5.2.2 if Wishcouk Limited is, or substantially all of its assets are, acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or

5.2.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements.

6. ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. To make a request, please contact us.