Replacement Vouchers
Q: Can I Replace My Voucher?
If you have lost, misplaced or damaged your voucher we can rebuild it for a standard £10 administration charge.
Please contact our Customer Services department on 020 8275 5256, quoting your reference number. A member of the team will take a secure payment over the phone.
Q: Can I Change the Personal Message On My Voucher?
That sounds like a highly thorny issue, but you can change your message if you wish. But you'll have to get a replacement voucher, which will cost you a £10 administration charge.
Please contact our Customer Services department on 020 8275 5256, quoting your voucher reference number. A member of the team will take a secure payment over the phone, and will add/change any details at your request, including your personal message and delivery address.
Q: Is There a Charge to Replace Vouchers?
We can send you a copy of your voucher. There will be a £10 administration charge.
Please contact our Customer Services team on 020 8275 5256, quoting your reference number. A member of the team will take a secure payment over the phone.