Exchanges, Returns & Refunds
Q: How Do I Exchange My Voucher For Another?
Whatever floats your boat, exchange away, as long as it's for another experience (not a castle in Tuscany or something) and providing it is still within the expiry date.
If you want to make a voucher exchange, please log in at our voucher activation page.
Once you are all logged in you'll be taken to a webpage displaying a map and the product information for your voucher. At the bottom of the page there's a 'Show me more' button. As well as showing you more, this is where you can make the exchange. Just follow the on-screen instructions.
Q: What's The Fee For Exchanging My Voucher?
There is no administration charge to make an exchange, but if the experience you are exchanging costs more than the old one, you'll have to pay the difference. We weren't born yesterday.
Q: How Long Does Exchanging Take?
Once you've done all the exchange gubbins online here your new voucher will be sent to the email address you provided straight away. Your old voucher will be useless once your online exchange is done, so chuck it.
Remember the new one will be an E-voucher, you will not receive a new voucher in the post.
Q: Does Exchanging Extend the Validity Of My Voucher?
Yep, if you exchange your gift experience voucher you'll get a new voucher with a brand spanking new validity period.
Most of our gift experiences have a 10-month validity period, but some (eg, special offers) might be valid for a more limited period. Head to the product's description page to have a look at the 'notes' section. All restriction information can be found there.
Q: I Don't Want My Experience - Can I Exchange It?
You May exchange your voucher for another experience as long as it is still within its expiry date. If it expired in the mid 1950s, you might have some trouble.
To exchange, please log on at our voucher activation page.
See the information about your product? Do you? Look at the bottom of this page; you'll see a 'Show me more' button. The 'more' it can 'show' pertains to your voucher and there you can find exchange info.
Returns & Refunds
Need a refund? Our refund policy can be found in our Terms and Conditions which you agree to during checkout. Here's a link.
Q: How Do I Get a Refund?
Experience vouchers are fully refundable within 28 days of receipt. Outside of this period, you can still get an exchange but there will an administration charge (£20 or 20%, whichever is greater).
If you wish to arrange a refund, please send us your voucher, with a letter telling us why you're sending to back, to:
Wish.co.uk Kingmaker House 15 Station Road New Barnet Herts EN5 1NZ
Only the card of the original purchaser of the gift can be refunded we're afraid.
If it's after 28 days, don't despair, we can still swap your voucher for another experience on the website, up to the value of your original voucher. Have a look at the Exchanges page to find out more.
Q: How Do I Get a Refund for Tangible Goods?
Personalised items and Print and Go tickets can't be refunded which we explain at the point of purchase.
All tangible gifts available on Wish.co.uk's website are provided through external suppliers, so if you want a refund, you need to talk to them. Please contact our Customer Services department on 020 8275 5256 with any queries.
Q: I Accidentally Ordered Twice.
We understand, it happens to everyone. Once both your orders have arrived, return one to us immediately with a covering letter explaining that you have made a duplicate purchase and dropped a clanger. We can fully refund orders within 7 days of receipt. You should post unwanted voucher(s) with your covering letter to:
Customer Services Wish.co.uk Kingmaker House 15 Station Road New Barnet Herts EN5 1NZ
Please send your voucher back via a signed for delivery to make sure its gets to us safe and sound. We can't be responsible for things lost in the post.
We can only give the money back to the person who bought the original experience via their credit/debit card.