Your Voucher
Q: Do I Need to Pre-book the Experience?
Pre-booking is essential when you buy one of our vouchers. The guys and gals who supply our experiences can't cope with people who don't pre-book first. If you want to go on holiday, you don't just turn up at the airport and run towards a plane while waving your arms, do you?
Book early, you'll get the most choice and be excited for much longer. Bookings are made directly through the people providing the experience.
To book a date with your supplier (not a romantic date, a date for your experience), contact them and make sure you have your voucher reference number so they can work out what you are. Find all the supplier's contact details you need by logging on to our activation site.
All bookings are subject to availability. Obviously.
Q: I've Not Received an Order Confirmation Email
It happens sometimes. Please check your email account's spam folder, and make sure you gave us the right email address and didn't add an errant smiley in there.
If you are still having troubles, please contact our Customer Services team on 020 8275 5256. Have your order number ready, so they can make sense of your ravings.
Q: Can I Change the Date of My Experience?
You'll need to talk to the supplier of the experience if you want to change any dates or times.
Wish.co.uk provides these experiences on behalf of tons of companies so they have all the knowledge when it comes to your specific booking. Don't worry, they're lovely. We only deal with lovely people.
Q: Can I Bring My Posse With Me?
Sort of depends on what you are doing and where it is. In some places it will be fine, in others it will be completely daft.
Sorry for the vagueness, but you can get all the answers on spectators in the 'Agenda' or 'Notes' section of the product page. Or it might be on your voucher.
If you are still baffled and you've got nine people in the mini-van ready to go, get in touch with the supplier of your experience. They will be able to tell you instantly.
Q: Can Someone Else Use My Voucher?
Your experience vouchers are not held in anybody's name prior to booking your specific experience, so give it to whoever you wish. A passing hobo, the man from the clutch place, Linda...
There might be a personal message on the voucher such as 'Dear Auntie Sue, I know you're 90 but I really want you to go skydiving. Love, Brian'. But that doesn't mean only Auntie Sue can use it. It can still be passed on.
Q: I'm Trying to Redeem My Voucher Online But It's Not Working...
Step by step instructions on how to redeem your choice voucher exist right here.
Q: Who Is My Voucher From?
We can't help you with the grammar or the voucher. Data Protection Laws mean we can't tell you anything about the voucher purchaser. But you can work it out right? Have a look, see if anyone's got a sly grin on their face and a twinkle in their eye.